Customer service inquiries
Merchant Back Office
Customer service inquiries
Used by agents to query transaction details and support multi-criteria filtering.
1
Payout inquiry
Support for federated filters:
- Transaction ID
- Merchant Order ID
- Reference/Account Number
- QR Link
- Payer phone number
- Completion date
- Fill quantity
- QRPH invoice number
2
Refund Transaction Inquiry
Support for federated filters:
- Original Transaction ID
- Merchant Refund Order ID
- Refund Transaction ID
- Payer phone number
- Completion date
- Cashback type
- Refund Status
3
Payment inquiry
Queries are supported by the following criteria:
- Transaction ID
- Merchant Order ID