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Tickets

Merchant Back Office

Tickets

When a merchant encounters an issue during a transaction, they can create a ticket to provide feedback and track progress.

1

Submit a Ticket

Log in to the merchant platform and click Customer Service → Ticket Management, jump to the question submission page:

  1. Click the "+ Add" button (or initiate a work order after selecting the transaction type).
  2. Select the corresponding transaction type and enter the order number to inquire and start asking questions.
  3. Fill in the required fields for the different business types.
  4. Submit the form and wait for the PayCools staff to follow up.

Once you've submitted your issue, you can review the progress and communication in the ticket details.

2

Ticket list

  • Status of work order: Supports filtering of tickets of the specified status.
  • Ticket Inquiry: Supports entering the creation time, business type, customer mobile phone number, merchant order number, repayment code, QR code link, and QR code ID for inquiry.

Click on the ticket in the list to view the ticket details and understand the progress of the ticket.

3

Ticket Details

  • Processing statute of limitations: Check the progress of the ticket.
  • Handling Responses: View ticket handling results.