Refunds
Merchant Dashboard
Refunds
View and manage refund transactions.
1
Refund Type
| Type | Description |
|---|---|
| Full refund | Refund the full transaction amount. |
| Partial refund | Refund part of the transaction amount. |
2
Refund Fields
| Field | Description |
|---|---|
| Refund fee | The fee amount refunded for this transaction. |
| Original payer received amount | The amount actually received by the original payer in the transaction. |
note
Due to channel restrictions and different configurations of the party bearing the fee, some refunds include a fee refund while others do not.
3
How to Initiate a Refund
Refunds can be initiated in two ways:
- Merchant Dashboard: Open the collection transaction details and click Refund.
- API: Initiate the refund through the Refund API.